Privacy Policy

Last updated November 03, 2025

This Privacy Policy for Carpet Restore UK describes how we access, collect, and use your personal information when you use our website, miltonkeynescarpetcleaning.co.uk. Questions or concerns? Reading this policy will help you understand your privacy rights and choices. If you have any questions or concerns, please contact us at jack@carpet-restore.co.uk.

SUMMARY OF KEY POINTS

This summary provides a quick overview. The full policy is detailed below.

What personal information do we collect? We collect information you directly provide (like your name and email) and Usage Data collected automatically via cookies and tracking technologies, including Google Analytics.
Do we collect sensitive information? No, we do not collect any sensitive personal information.
How do we process your information? We process your information to respond to your inquiries and to analyze site usage and improve our services using tools like Google Analytics. We do not use it for marketing (unless otherwise specified).
Do we share your information? Yes, we share limited Usage Data with Google Analytics, which acts as our service provider to help us understand how our site is used.
What are your rights? Depending on your location, you have certain rights regarding your personal information, such as the right to access or delete it.

1. WHAT INFORMATION DO WE COLLECT?

1.1 Personal Information You Disclose to Us

In Short: We collect the personal information you voluntarily provide to us when you contact us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about our services or when you contact us.

The personal information we collect is:

Names
Email addresses
Phone numbers
The content of your message

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

1.2 Information Collected Through Cookies and Tracking Technologies

In Short: We automatically collect certain information when you visit, use, or navigate the website. This includes your IP address, browser, and information about your device and how you use our site.

Like many businesses, we also collect information through cookies and similar tracking technologies (like browser web storage). This includes:

Usage Data: Information about how you use the website, such as the pages you view, the links you click, the date and time of your visit, and the amount of time you spend on those pages.
Device Data: Information about the computer, phone, tablet, or other device you use to access the website, such as your IP address, browser and device characteristics, operating system, and language preferences.
Google Analytics: We use Google Analytics to help us understand how our visitors use the site. Google Analytics uses cookies and other tracking technologies to collect information such as your IP address and other Usage Data. Google processes this data as a processor on our behalf. You can learn how Google collects and processes data by visiting https://policies.google.com/privacy?hl=en-gb. If you wish to opt-out of Google Analytics, you can install the Google Analytics opt-out browser add-on.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to communicate with you and to analyze and improve our services.

We use the personal information we collect for the following purposes:

To fulfill and manage your requests and respond to your messages.
To contact you directly in response to your inquiry.
To analyze website usage and trends to improve your experience and our services. This includes the use of Google Analytics to gather statistics about how visitors interact with our website.

3. HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.

For example, data collected via Google Analytics is generally retained for a period of 14 months.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

4. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect information from or market to children under 18 years of age. By using the Services, you represent that you are at least 18. If we learn that personal information from users less than 18 years of age has been collected, we will take reasonable measures to promptly delete such data from our records.

5. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location, you may have rights under applicable data protection laws. These may include the right to:

Request access to and obtain a copy of your personal information.
Request rectification or erasure of your personal information.
Withdraw your consent for the use of non-essential cookies at any time.
Withdraw your consent at any time where we rely on your consent to process your personal information.

If you would like to exercise any of these rights, please contact us at jack@carpet-restore.co.uk.

6. DO WE MAKE UPDATES TO THIS NOTICE?

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last updated" date and will be effective as soon as it is accessible. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

7. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at jack@carpet-restore.co.uk.

8. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please send us an email at jack@carpet-restore.co.uk